SMS & COMMUNICATION POLICY

LBBH AI Solutions

Effective Date: February 24, 2026

Last Updated: February 24, 2026

1. Purpose

This SMS & Communication Policy governs all text message (SMS), multimedia message (MMS), email, voice, and other electronic communications sent by or on behalf of LBBH AI Solutions (“Company,” “we,” “our,” or “us”).

This Policy is incorporated into our Terms of Service and applies to all Clients, Users, and individuals interacting with our systems.

2. Consent to Communications

By:

• Submitting your phone number via our website, funnel, booking form, CRM form, or chatbot

• Signing up for services

• Requesting information

• Opting into communications

You expressly consent to receive communications from LBBH AI Solutions via:

• SMS (text messages)

• MMS (multimedia messages)

• Email

• Automated phone calls (where applicable)

This consent may include the use of automated technology.

Consent is not a condition of purchase unless explicitly stated.

3. Types of Messages

You may receive messages related to:

• Appointment confirmations

• Project updates

• Billing notifications

• Service announcements

• Account alerts

• Promotional offers (if opted in)

• Follow-up communications

Message frequency may vary.

4. TCPA Compliance Statement

LBBH AI Solutions is committed to compliance with:

• The Telephone Consumer Protection Act (TCPA)

• The CAN-SPAM Act

• CTIA messaging guidelines

• Applicable state and federal regulations

We do not knowingly send unsolicited commercial messages.

5. Opt-In Requirements

We only send SMS communications to individuals who:

• Provide express consent

• Opt in via web forms

• Agree via written contract

• Request communication

You represent and warrant that the phone number provided belongs to you or that you are authorized to provide it.

6. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP — to unsubscribe

HELP — for assistance

After opting out:

• You will receive confirmation of opt-out

• No further marketing messages will be sent

• Administrative or transactional messages may still be sent if required by contract

Opt-out requests are processed promptly.

7. Message & Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

LBBH AI Solutions is not responsible for:

• Carrier charges

• Data overages

• Roaming fees

8. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Delivery may be affected by:

• Carrier filtering

• Network availability

• Device compatibility

• Spam filtering

• Third-party platform limitations

9. Third-Party Messaging Platforms

SMS and communication services may be delivered via third-party platforms.

Company is not responsible for:

• Platform outages

• Carrier filtering decisions

• System delays

• Message blocking

• Third-party platform suspensions

10. Client Responsibility (If You Use Our Systems)

If you are a Client using CRM or automation systems configured by Company, you agree:

• To obtain express written consent from recipients before sending SMS

• To comply with TCPA, CAN-SPAM, and all applicable regulations

• Not to send unsolicited bulk messaging

• Not to use purchased or scraped contact lists

• Not to manipulate opt-out mechanisms

You assume full legal responsibility for compliance with messaging laws.

Company does not verify consent collection practices.

11. Recordkeeping

Company may retain opt-in and opt-out records for compliance purposes.

Clients are responsible for maintaining consent records if they operate messaging systems.

12. Prohibited Messaging Conduct

You may not use our systems for:

• Spam

• Harassment

• Threats

• Fraud

• Political misinformation

• Deceptive advertising

• Sending messages to individuals without consent

Violation may result in immediate suspension without refund.

13. Indemnification

You agree to indemnify and hold harmless LBBH AI Solutions, its owners, officers, employees, contractors, affiliates, and agents from any claims, penalties, fines, damages, or legal expenses arising from:

• Your failure to obtain proper consent

• Violations of TCPA

• Improper SMS campaigns

• Unauthorized marketing

• Carrier complaints

• Regulatory enforcement actions

This indemnification survives termination.

14. No Guarantee of Message Delivery

We do not guarantee:

• Message delivery

• Open rates

• Engagement rates

• Carrier approval

• Filtering avoidance

Messaging systems are subject to carrier and platform limitations.

15. Revocation of Consent

You may revoke consent at any time.

Revocation does not affect the legality of communications sent prior to revocation.

16. Geographic Limitations

Messaging regulations vary by jurisdiction.